Support Description
Teams phones are provided for offices across all Blinn Campuses. Common resolutions involve rebooting the phone, restarting the app, clearing the cache, and checking call settings.
To fix a Microsoft Teams headset issue, first check the Teams device settings and Windows sound settings to ensure the correct headset is selected and not muted. You may also need to check Teams and Windows microphone permissions. For wireless headsets, unpair and re-pair the device, and try disabling "exclusive control" in the sound settings.
If that doesn't work, a technician my need to remove/reinstall the app, update your headset's drivers and firmware, or check for Teams software updates. Report an issue for additional assistance.
What Happens Next?
Report an Issue. A support specialist will determine the incident's priority based on impact and urgency, and assign it to the appropriate IT Team. Someone from IT will assist you.
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.