Yuja Issue

Support Description

Use this service to report an issue with YuJa in a lab or classroom. YuJa is an enterprise video platform that is an all-in-one video experience that allows users to create, manage, discover, collaborate, and live-stream video content across any device.

Types of issues may include alt text for images missing, slow playback time, video plays but has no audio, etc.

 

What Happens Next?

Report an Issue. A support specialist will determine the incident's priority based on impact and urgency, and assign it to the appropriate IT Team. Someone from IT will assist you.

Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.

 
Report Yuja Issue

Related Articles (12)

Create a Recording
This article provides step by step instructions on how to create a Yuja recording from a PC/Mac or when using a mobile device.
Download Recording Software on a MAC
This article provides step by step instructions on how to download the YUJA recording software on a MAC.
Download Recording Software on a PC
This article provides step by step instructions on how to download the YUJA recoding software on a PC.
Download Video Transcripts from YuJa
This article provides step by step instructions on how to download a Yuja video transcript.
Download Your Videos from YuJa
This article provides step by step instructions on how to download a Yuja video.
How to Move Recordings from Zoom to YuJa
This article provides step by step instructions on how to move recordings from Zoom to Yuja.
How to Unhide the YuJa Recorder Control Toolbar
This article provides step by step instructions on how to find and set the Yuja control toolbar so that it is visible during recordings.
Importing Videos from YouTube to YuJa
This article provides step by step instructions on how to import a video from YouTube to Yuja.
Move and Organize Videos
This article provides step by step instructions on how to move and organize YUJA videos.
Recording Source for Videos in YuJa
This article provides step by step instructions on how to select a recording and screen source in Yuja.
Yuja Basics for Faculty
This article provides step by step instructions on the basic of YUJA software.
Yuja for Students - Create a Recording
This article provides step by step instructions on how a student can create a Yuja video.