Overview
Blinn College's Duo two-factor authentication system has been upgraded to Duo's new Universal Prompt.
The new prompt automatically pushes a Duo verification alert to your registered device. You no longer have to click in order to push out the verification prompt.
Step by Step Guide
1. Click Yes, this is my device in most cases. It is equivalent to the old “Remember me for four hours” checkbox. If you click No, other people use this device, you will be prompted for a Duo push every time you access an SSO resource on this browser.
2. If you do not press the verification prompt in time, the Duo Push will time out. You can choose Try again or Other options. Note that the Other options screen can be accessed from the initial screen (above, left), too. If you do not have a way to receive Duo pushes yet, click Need help?
Other Options
Other options to log in include entering a Duo Mobile passcode or a bypass code from the Help Desk. From this screen, you can add an additional device if you need to, after confirming your identity.
1. Clicking Duo Push will send the push to your existing device again.
2. Clicking Duo Mobile passcode will prompt you to enter the passcode from the Duo app installed on your device. This passcode is hidden via asterisks. You will need to tap Show in order to see the passcode, then type it into the Enter your passcode box and click Verify.
3. If you have no device and no other way to verify with Duo, please call our Help Desk at 979-830-4357. Help Desk personnel will give you a Bypass code, and you will need to click here to enter it. Then click Verify.
4. Clicking Manage devices will allow you to add another device to your Duo pushes. This can be handy if you have a tablet and want pushes to go there as well as your phone, a second phone, or a new phone. After clicking, you will be prompted to verify your identity by either a push to your existing device, a mobile passcode or a bypass code from the Help Desk.
5. Once verified, you will go to the devices page. Here you can click I have a new phone or Add a device.
I Have New Phone
1. If your new phone has the same number, press Get started to begin the process.
2. Download the Duo Mobile app and press Next.
3. In the app, click Add and scan the QR code displayed on the screen or click on your computer Get an activation link instead. If you choose to get an activation link, it will be sent to your email. You will be prompted to name your account and your phone will be sent a verification push to complete the setup.
4. If you have a new number, choose add a device from the devices screen.
Add a Device
Download the Duo app to another device you own if you would like to also use it for dual authentication, such as a tablet or a new phone. Then click Add a device as shown above.
1. You will be asked to choose an option for logging in with Duo, either with the Duo Mobile app or a Security key. For most people, you will choose the app.
2. If you choose the app, enter the number of the new phone you are installing to, or click I have a tablet.
3. If you have a tablet, you will be prompted to download the app to the tablet, then scan in a QR code to continue.
From the initial Check for a Duo Push screen, you can click Need help? (circled, below left) to access the How can we help? screen. Note that you can access these screens without logging into Duo.
- I got a new phone points to the Manage devices dialogue boxes.
- I need to manage devices also point to the Manage devices dialogue boxes.
- I have feedback for Duo opens the online feedback survey for Duo.
- Please visit support.blinn.edu for Blinn’s helpdesk to call or fill out a ticket. You can copy the Event ID by pressing the copy icon at lower right (circled, above right) to include with your support ticket.
Helpful Hints
Q: What happens if I accidentally click “No, other people use this device?”
A: You will be prompted for a Duo push for each SSO resource you access.
Q: I need to deactivate an old phone. What do I do?
A: Manage devices to add a new phone/device first, then simply remove the app from the old phone/device.
Q: I forgot my phone at home and I need to get into an SSO-secured site. What do I do?
A: Contact our Help Desk and ask for a temporary bypass code. Once your identity has been verified, a bypass code will be issued for no more than 7 days.
Q: I have no longer have access to my old/phone device. How can I set up a new phone/device.
A: Contact the IT Help Desk to setup a ZOOM call for identity verification. An IT Support Specialist will then assist you with adding the new device. You may also stop by the IT Help Desk at one of our locations.
Additional Information
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.
Brenham - Classroom Bld 1C
Bryan - D133
RELLIS - Schwartz 130F