Service Description
TouchPoint call queues are a feature of the TouchPoint Agent application, which integrates with systems like Microsoft Teams to manage incoming calls in a contact center environment. These queues route calls to agents, using settings like skill-based routing or different queue modes, and provide agents with a desktop interface to manage calls by logging in, answering, holding, and placing calls.
Request Service to add/change/delete a Touchpoint queue. Please provide the queues affected, reason for change, specific details regarding addition/change/deletion, and an expected/desired date of completion.
Note: Call Center Queue changes must be entered at the Supervisor or Manager level.
What Happens Next?
Submit the Request Service form, and someone from IT will assist you within normal business hours.
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.