One Drive Issue

Support Description

Report difficulty configuring or accessing O365 One Drive.  Please provide a detailed description of the problem.

Syncing issues

• Icon missing: The OneDrive icon can disappear from the taskbar if the application isn't running or is hidden due to a crowded taskbar. 

• Syncing paused or not working: This can be caused by network problems, an outdated syncing app, or settings like the "Manage Backup" feature. 

• File conflicts and duplicates: Occur when multiple users edit a file simultaneously or if there are network interruptions. 

• Sync errors: Various error codes or messages can appear, often related to network connectivity, file names, or syncing specific folders. 

File and storage problems

• Files missing or deleted: Files can be accidentally deleted, removed by retention policies, or lost due to ransomware attacks. 

• File corruption: OneDrive can sometimes corrupt files, particularly during sync conflicts, leading to duplicate versions. 

What Happens Next?

Report an Issue and someone from IT will assist you within normal business hours.

Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.