Support Description
VDI issues are common problems users and IT teams face when using Virtual Desktop Infrastructure (VDI). VDI works by hosting a user's computer desktop on a central server (in a data center or the cloud) and streaming it to their device, rather than running it locally.
For a user, VDI issues typically feel like using a slow or unreliable computer.
- Lag and slow performance: Actions like typing, opening applications, or navigating the desktop are delayed. This is often due to network latency or not having enough computing power (CPU, memory) on the server side.
- Dropped connections: The virtual desktop suddenly freezes or disconnects, often due to unstable network connectivity.
- Login problems: Frustrating or failed attempts to log in to the virtual desktop.
- Multimedia problems: Jerky video, audio dropouts, or poor performance with graphics-intensive applications.
- Missing files or settings: In certain VDI setups, user customizations or saved files may not persist between sessions, leading to confusion and data loss.
Report an issue with VDI access and provide a detailed description of problem.
What Happens Next?
Report an Issue and someone from IT will assist you within normal business hours.
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.