Support Description
In essence, a RemoteApp issue is when the link between the local device and the remote application is broken or buggy, interfering with the user's work. Troubleshooting often involves checking permissions, network settings, and specific software updates.
- Connectivity Problems: The user's device cannot connect to the server where the application lives, often due to network settings, firewalls, or incorrect user permissions.
- Display and Window Glitches: The application window might appear too large, too small, or hidden behind other windows. Users might also experience graphical issues like black screens or screen artifacts when minimizing or maximizing windows.
- Usability Problems: The application may not behave as expected. For example, specific functions like using a mouse to filter data might not work, or the wrong keyboard symbols might appear.
- Authentication Errors: The user's login credentials or security certificates might fail, blocking access to the application.
- Software Compatibility: The version of the client software (the program on the user's device) might not work correctly with the server's operating system or the specific application being launched.
- Session Management: When a user closes the RemoteApp window, the underlying program might not close properly on the server, causing issues for the next time they try to open it.
Report an issue with a remote application.
What Happens Next?
Report an Issue and someone from IT will assist you within normal business hours.
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.