Support Description
Network and Connectivity services provide extensive assistance across a range of network elements. If you are having an issue with a wired connection to a computer, projector or other device, please try some basic troubleshooting techniques (if accessible).
Helpful Hints
- Ensure that the network cable is securely connected to both your computer and the wall jack. Check the LEDs located next to or above the network port on your computer for proper illumination. A steady green LED typically signifies that the device is either connected or receiving a signal. A blinking green light indicates that data is currently being sent or received.
- If the LED indicators are inactive, disconnect the cable from the computer/device and reconnect it to determine if this action resolves the issue.
- Power off the device, wait 30 seconds, and power back on.
- If easily accessible, inspect the network cable and its end components for damage.
If you see or suspect damage to the network cable itself, Report an Issue for on-site repair or replacement. Please provide the exact location and a detailed description of the problem.
What Happens Next?
Report an Issue. A support specialist will determine the incident's priority based on impact and urgency, and assign it to the appropriate IT Team. Someone from IT will assist you.
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.