Overview
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Problem
User cannot log in to my.blinn.edu. Device attempts login but goes to a plain white page and never fully loads the myBlinn portal.
Resolution
Always make sure you are typing in my.blinn.edu and not navigating from a link or saved bookmark. Please give the following a try and see if this resolves your login issues.
1. Try incognito mode on either Chrome or Edge (Ctrl-Shift-N). If this works, then a rogue extension is interfering with your logins.
This is the standard way to turn off one or more specific extensions without removing them.
- Open Chrome and navigate to the Extensions page by typing chrome://extensions/ in your address bar and pressing Enter. You can also find it through the menu: click the three vertical dots (More menu) in the top-right corner, select Extensions, then Manage Extensions.
- On the Extensions page, you will see a list of all your installed extensions.
- Click the blue toggle switch on the bottom-right of the extension's tile to turn it off. The switch will turn gray to indicate the extension is disabled.
- To re-enable it later, simply flip the switch back on.
- Open Microsoft Edge and navigate to the extensions page by typing edge://extensions into the address bar and pressing Enter. Alternatively, click the three-dot menu in the top-right corner, then go to Extensions > Manage extensions.
- On the Installed extensions page, find the extension you want to disable.
- Toggle the switch next to the extension to the "Off" position. The switch will turn gray.
2. Reset Chrome or Edge
Open Google Chrome.
- Click: the three vertical dots (More) icon in the top-right corner of the browser window.
- Select: "Settings" from the dropdown menu.
- In the Settings menu, find and click on "Reset settings".
- Click on "Restore settings to their original defaults".
- Click: "Reset settings" again to confirm the action.
Open Microsoft Edge.
- Click the three-dot icon (•••) in the top-right corner of the browser.
- Select Settings from the dropdown menu.
- In the Settings menu on the left, click on Reset settings.
- Click Restore settings to their default values.
- A confirmation pop-up will appear; click Reset to finalize the reset.
3. Install the Brave Browser
https://brave.com/download/
Additional Information
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.