Overview
Login issues in Chromium-based browsers (like Google Chrome, Microsoft Edge, and Brave) are usually caused by corrupted cache files, conflicting extensions, or blocked cookies.
Problem
User cannot log in to my.blinn.edu. Device attempts login but goes to a plain white page and never fully loads the myBlinn portal.
Resolution
Always make sure you are typing in my.blinn.edu and not navigating from a link or saved bookmark. Please give the following a try and see if this resolves your login issues.
1. Try incognito mode on either Chrome or Edge (Ctrl-Shift-N).
If sign-in works in an Incognito or InPrivate window, the problem may involve cookies, cached authentication information, browser settings, or an extension.
This is the standard way to turn off one or more specific extensions without removing them.
- Open Chrome and navigate to the Extensions page by typing chrome://extensions/ in your address bar and pressing Enter. You can also find it through the menu: click the three vertical dots (More menu) in the top-right corner, select Extensions, then Manage Extensions.
- On the Extensions page, you will see a list of all your installed extensions.
- Click the blue toggle switch on the bottom-right of the extension's tile to turn it off. The switch will turn gray to indicate the extension is disabled.
- To re-enable it later, simply flip the switch back on.
- Open Microsoft Edge and navigate to the extensions page by typing edge://extensions into the address bar and pressing Enter. Alternatively, click the three-dot menu in the top-right corner, then go to Extensions > Manage extensions.
- On the Installed extensions page, find the extension you want to disable.
- Toggle the switch next to the extension to the "Off" position. The switch will turn gray.
2. Reset Chrome or Edge
Open Google Chrome.
- Click: the three vertical dots (More) icon in the top-right corner of the browser window.
- Select: "Settings" from the dropdown menu.
- In the Settings menu, find and click on "Reset settings".
- Click on "Restore settings to their original defaults".
- Click: "Reset settings" again to confirm the action.
Open Microsoft Edge.
- Click the three-dot icon (•••) in the top-right corner of the browser.
- Select Settings from the dropdown menu.
- In the Settings menu on the left, click on Reset settings.
- Click Restore settings to their default values.
- A confirmation pop-up will appear; click Reset to finalize the reset.
3. Install a different Blinn supported browser, such as the Brave Browser.
https://brave.com/download/
Additional Information
Need additional information or assistance? Call the IT Help Desk at 979-830-4357 (HELP) or contact the IT Help Desk Chat Line.