BucBooks - Time Out and Authentication Error

Summary

This article provides contact information to assist with errors accessing the BucBooks site.

Body

Overview

All eligible students will be automatically enrolled in BucBooks. You can visit the BucBooks site to opt in/out of the program.

 

Problem

Student receives either of the following error messages when accessing the BucBooks site:

"Endpoint request timed out".

  BNED

"Authentication failure. We can not process your authentication request."

 

Resolution

As indicated by the "Endpoint Request" error, the problem is on the bookstore server.

Your campus bookstore can provide assistance regarding the BucBooks program. For students on the Brenham, Schulenburg, and Sealy campuses, you can contact the Brenham Campus bookstore at sm281@bncollege.com. Students on the Bryan and RELLIS campuses can contact the Bryan Campus bookstore at sm316@bncollege.com.

The student can also contact the Bookstore Customer Support by clicking on the Sign in to Verify Your Order link and then selecting Adoption Support on the left-hand side.

https://aip.bncollege.com/app/adoptionSupport/

 

Additional Information

All students in the BucBooks program using digital materials should be directed to contact Bookstore Customer Care at bookstorecustomercare@bncollege.com for assistance.

For more information, contact the Blinn College District Business Office at  BucBooks@blinn.edu

Details

Details

Article ID: 20125
Created
Fri 10/31/25 6:02 PM
Modified
Fri 10/31/25 6:02 PM