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Overview
A myBlinn page in the portal may not load due to network settings. A blank white page appears or a time out message is displayed.
Problem
Student cannot access add/drop in myBlinn using Chrome or Edge even in incognito mode.
Resolution
- If you are using WiFi in another school or work environment, try using your phone with WIFI turned off so that you are using your data plan only. If the page works over cellular data but not the other network, the issue may involve that network's firewall, filtering, DNS, or other network configuration.
- If you are on a Blinn campus, make sure you are connected to eduroam with your Blinn email address with automatically selected DNS.
- If you are using your own personal device, you may want to try using Google Public DNS or OpenDNS.
- You may also need to go to your browser settings and allow pop-ups/cookies for the required Blinn site.
Additional Information
Need additional information or assistance? Contact the IT Help Desk Chat Line or call the IT Help Desk at 979-830-4357 (HELP).